Sent
The member approves what goes out and who receives it.
Every request for help gets an owner
For treatment & recovery organizations.
One calm response desk: member-approved requests in, a named owner on each, and proof it was handled — without reading a single private conversation.
Private AI stays private A named human owns the response
SentSeenHandled
Only what's approvedNothing inferred
Named ownerPlus a fallback
Honest deadlinesNo fake urgency
Closed loopWhat changed, on record
A response system, not a surveillance system
Sent. Seen. Handled.
One request, one thread, one owner. Members never wonder if anyone saw it. Staff never dig through a clinical dashboard.
Seen
Member and staff see the same status.
Handled
The responder records what actually changed.
The boundary is visible
Only this was sent.
Every request shows who approved it and exactly what's inside. Your team responds to what members send — never to conversations it can't see.
- No transcripts
- No risk scores
- No journals or usage feeds
- Separate, revocable alumni consent
Discharge is a consent boundary
Keep a door open after discharge.
Members choose alumni contact before they leave — explicit, time-bound, revocable. Your alumni team keeps a live channel, not a stale phone list.
Chosen, not inheritedSet before dischargeVisible expiryNo indefinite accessDecline respectedNot an error state
Handled evidenceHandled
“Connected Jordan with the alumni lead and moved the housing call to today.”
Owner · MayaPhone · 10:02 AM
Cartha for organizations
Give every request an owner.
Every new workspace starts with fictional members. Review the boundary, run a request through the loop, then talk to us about a pilot.